Terms & Conditions
Payment: Your Orders are customized with a unique identity crafted JUST FOR YOU. Hence the Payment needs to be made in advance through Payment Gateway mentioned on our website.
Taxes: Taxes and Levies are applicable extra as per the rates governed by the country of your residence i.e. the address where your order is to be delivered.
Delivery: Bearded Patriot will make the delivery of your order within 3 weeks. To be specific, 21 working days excluding holidays.
- If there will be any delay in delivery of the product from our side, you will hear from us. This can happen due to any unavoidable circumstance.
- We have made the process of delivery transparent. You can keep a track of your shipment status through our website.
ORDER TRACKING
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OTHER TERMS
NO REFUND: Our bespoke shoes are not refundable. As the shoes are designed by the customers that are fully customized as per the individual’s size & design they can’t be resold so, it’s not possible for us to refund. We can exchange the shoe for the right size (if size is the issue) or give you a store credit for the paid amount which can be used whenever you are ready to place a new order with us.
EXCHANGES: Sometimes, requested material is not available. On such occasions, we offer store credit or refund in line with your preference stated on the Returns Form. The design of custom shoes will not be changed during the exchange of item as they are personalized. You can however exchange it if heels don’t fit.
HASSLE FREE EXCHANGE PROCESS:
With Bearded Patriot, you can return your unworn shoes within 28 days of delivery (14 days for on-sale items). Below are the steps to return shoes to us:
Step 1: Complete your Exchange form
Exchanging is super easy with us. If our heels don’t fit you properly, you just have to write the right size of your footwear on the return form. We will send you the right pair once we will receive your return.
Changed your mind and no longer want them? Once your return is received, you will get an email from our end containing equivalent discount code for your next order with us.
Step 2: Specify your Option
Bearded Patriot is not currently providing free returns postage. However, customers bear the return fee and we give them store credit for the same amount that can be used in their next purchase.
You will get an email for confirming the Exchange Specifications you have Opted for.
STORE CREDIT: Your store credit will arrive in an email and in the form of a unique discount code that can be used for your next order. Use this code to purchase an exchanged pair of your choice. Please note that store credit discount codes are valid for 1 year.